Return & Refund Policy

1. Return Eligibility Window

At EXPOVA INTERNATIONAL GARMENTS PRIVATE LIMITED, you may request a return or exchange for items purchased on our website within 14 calendar days from the date of package delivery.

To be eligible for a return, the garment must satisfy the following conditions:

• The garment must be completely unused, unworn (other than initial sizing try-on), and unwashed.
• All original tags, labels, packaging, and spare buttons must remain fully intact.
• The item must be free from any stains, perfume odors, makeup marks, or laundry scent.
• You must have your Order Reference number (e.g. #TX-XXXXXX) or order confirmation receipt.

2. Non-Returnable Conditions

We cannot accept returns in the following scenarios:

• Items returned after more than 14 days from delivery.
• Garments that have been washed, dry-cleaned, altered, or modified in any way.
• Items showing visible signs of wear, body odors, snagged fabrics, or missing tags.
• Items explicitly marked as final clearance at the time of purchase.

3. How to Request a Return

Starting a return is simple and direct:

• Step 1: Contact Support: Email our team at expovawear@gmail.com or call/WhatsApp us at +91 9036076210. Provide your order number (e.g. #TX-XXXXXX) and state the item you wish to return.
• Step 2: Return Authorization: Our team will confirm your return eligibility and provide return packaging instructions.
• Step 3: Dispatch Garment: Securely pack the item in its original packing with tags attached, and courier it to our Bengaluru warehouse:

4. Return Address & Shipping

All returned items must be safely dispatched to our registered warehouse facility in Bengaluru:

If the return is due to an error on our part (defective garment or wrong item dispatched), Expova will reimburse the return shipping cost or coordinate collection. For general returns (such as change of mind), the customer is responsible for shipping the item back to our facility.

5. Warehouse Inspection Process

Once your returned parcel reaches our Bengaluru warehouse, our quality control team will inspect the item within 2 business days to ensure:

• Original brand and size tags are intact.
• Fabric has not been washed, worn, or stretched.
• All buttons, clasps, and zippers are present in original condition.

Once verified, we will immediately send you an email confirmation approving your refund.

6. Refund Timelines & Methods

Upon approval of the return, we initiate the refund immediately:

Please note that processing times can depend on your card issuing bank or payment provider's settlement schedule.

7. Size Exchanges

If the garment style is right but you need a different size (for example, exchanging a Medium Shirt for a Large), we are happy to assist with an exchange subject to stock availability:

• Contact our team with your Order ID and the preferred size.
• Once the original item is safely returned and inspected, we will dispatch the replacement size directly to your address.
• If the requested size is unavailable, we will process a full refund instead.

8. Damaged or Incorrect Items

In the unlikely event you receive a garment with a manufacturing defect, damaged packaging, or an incorrect item: