1. Policy Overview
At EXPOVA INTERNATIONAL GARMENTS PRIVATE LIMITED, we strive to process and dispatch all garment orders as quickly as possible. This Cancellation Policy outlines the practical rules and real procedures for canceling an order placed on our online store.
We believe in fair customer service: as long as your order has not left our facility for delivery, you may cancel it without incurring any cancellation penalty.
2. When You Can Cancel
Orders can be cancelled at any time before the parcel has been picked up by our courier partner for dispatch.
| Fulfillment Stage | Cancellation Permitted? | Applicable Fee | Refund Status |
|---|---|---|---|
| Order Placed / Processing | ✅ Yes, Permitted | ₹0 (No charge) | 100% Full Refund initiated |
| Dispatched / In Transit | ❌ Not Permitted | N/A | Return upon delivery via Return Policy |
3. How to Cancel Your Order
To cancel an eligible pre-dispatch order, please reach out to our customer care team as quickly as possible:
- Via Phone / WhatsApp: Call or message us at +91 9036076210 with your Order Reference (e.g.,
#TX-XXXXXX) and request immediate cancellation. - Via Email: Send an email to expovawear@gmail.com with the subject line "Order Cancellation - [Order ID]".
Once our team verifies that the order has not yet been collected by the courier, we will cancel the order immediately and confirm via email.
4. Orders Already Handed Over to Couriers
If your order has already been manifested, packed, and handed over to our courier partner (such as Blue Dart, Delhivery, or DTDC), it cannot be canceled mid-transit.
If your package has already shipped, simply receive the order when it arrives and request a return under our Return & Refund Policy within 14 days.
5. Refund Processing for Cancellations
When an order is successfully canceled before dispatch:
- We immediately initiate a 100% refund of the full amount paid.
- Credit and Debit Card payments are credited back to the issuing bank within 5 to 7 business days.
- Net Banking transactions are settled back to the source bank account within 3 to 5 business days.
6. Order Cancellations by Expova
In rare cases, Expova may find it necessary to cancel an order on our end:
- Item Stockout: If an ordered garment is found to be out of stock or damaged during warehouse pre-packing inspection and a suitable replacement is unavailable.
- Incomplete Address: If the delivery address or contact details provided are incomplete and we are unable to reach you to confirm shipping details.
In any such case, we will notify you immediately by email or phone, and a 100% full refund will be processed without delay.
Order Cancellation Helpline
Need to cancel an order right away? Contact our support desk: